Shipping policy
Shipping Policy
1. Processing Time: Orders are typically processed within 1-2 business days from the time they are placed. During peak seasons or holidays, processing times may be slightly longer, but we strive to ship orders as quickly as possible.
2. Shipping Rates and Methods: We offer flat-rate shipping within New Zealand. Shipping rates are calculated at checkout based on the total weight of your order and your delivery location. We use NZ Post for our shipping services to ensure reliable and timely delivery.
3. Delivery Times: Delivery times vary depending on your location within New Zealand. Typically, deliveries are made within 2-5 business days after the order has been processed. Rural or remote areas may experience longer delivery times.
4. International Shipping: Currently, we do not offer international shipping other than to Australia. We can make alternative arrangements for International shipping by contacting us through the online chat or email.
5. Order Tracking: Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number to track your order on the [Courier Company Name] website.
6. Shipping Address Accuracy: Please ensure that the shipping address provided at checkout is accurate and complete. We are not responsible for orders shipped to incorrectly provided addresses.
7. Shipping Delays: While we strive to deliver your orders on time, there may be unforeseen circumstances such as adverse weather conditions or courier delays that could affect delivery times. We appreciate your understanding in such situations.
8. Shipping Costs: Shipping costs are non-refundable, except in cases where there has been an error on our part or if the product is defective. If you have any concerns about your order or shipping, please contact us at [Contact Information].
9. Order Changes and Cancellations: If you need to make changes to your order or cancel it, please contact us immediately. Once an order has been shipped, we are unable to make any changes or cancellations.
10. Returns Due to Shipping Issues: If your order arrives damaged or if there are any issues with the shipment, please contact us within 5 days of receiving your order. We will work with you to resolve the issue promptly.
Contact Information: If you have any questions about our shipping policy or need assistance with your order, please contact us at:
- Email: taongashop@tekohaohealth.co.nz
- Address: 951 Wairere Drive, Hamilton East, Hamilton 3216, NZ.